Frequently Asked Questions (F.A.Q.)
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1. The capacity printed on the label of the card is different from the one indicated by Windows. Why?
Answer:
There are two reasons : The first one is related to the unit of capacity. When card manufacturers say "MByte", "M" means "Mega" which is equivalent to million (=106). On the other hand, Windows or other Operating Systems define "M" as 1024 times 1024 (=220). According to the fact, 256MByte is equal to 256000000 Byte as a definition of card manufactures, which is equivalent to 244MByte as a definition of Windows. The second one is related to the card itself. In general, memories on a card are consumed by not only the users but also by the card itself. For example a card needs management area or spare area. In addition, DOS (Windows) format needs some area even though it is very small.
There are two reasons : The first one is related to the unit of capacity. When card manufacturers say "MByte", "M" means "Mega" which is equivalent to million (=106). On the other hand, Windows or other Operating Systems define "M" as 1024 times 1024 (=220). According to the fact, 256MByte is equal to 256000000 Byte as a definition of card manufactures, which is equivalent to 244MByte as a definition of Windows. The second one is related to the card itself. In general, memories on a card are consumed by not only the users but also by the card itself. For example a card needs management area or spare area. In addition, DOS (Windows) format needs some area even though it is very small.
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2. My card doesn't work with a certain digital camera. Why?
Answer:
Our card is compliant with a specification issued by each card association such as SD card Association or CompactFlash Association. Therefore our card should work with the electronic equipments which satisfy the specification. However some problems may still be experienced. One of the major reasons is the "format issue" described in Q&A 7. We recommend you format the card with the camera before using the card. Please note that the format operation will erase all contents of the card.
Our card is compliant with a specification issued by each card association such as SD card Association or CompactFlash Association. Therefore our card should work with the electronic equipments which satisfy the specification. However some problems may still be experienced. One of the major reasons is the "format issue" described in Q&A 7. We recommend you format the card with the camera before using the card. Please note that the format operation will erase all contents of the card.
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3. I have tried a bench mark test with a Toshiba card card with my PC, but I cannot get the same result as the specification mentioned on the Card blister.
Answer:
The Performance of a card depends on several factors such as performance of the PC, interface between PC and the card, file system's overheads, size of data transferred and so on. On the other hand our specification is defined as a case with ideal conditions. Therefore your benchmark result might be different from the specification.
The Performance of a card depends on several factors such as performance of the PC, interface between PC and the card, file system's overheads, size of data transferred and so on. On the other hand our specification is defined as a case with ideal conditions. Therefore your benchmark result might be different from the specification.
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4. What is the advantage of using your high performance series?
Answer:
As shown in the specification, our high performance series has a higher speed write operation compared with the standard series. However, the difference might appear small in some digital cameras because the overheads of the camera, such as compression of a picture might be rather large. On the other hand the difference will be greater for high-end digital cameras with high resolution, especially with a continuous shooting function.
As shown in the specification, our high performance series has a higher speed write operation compared with the standard series. However, the difference might appear small in some digital cameras because the overheads of the camera, such as compression of a picture might be rather large. On the other hand the difference will be greater for high-end digital cameras with high resolution, especially with a continuous shooting function.
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5. Can I use a SD card in stead of a MMC card, and vice versa?
Answer:
In some electronic equipment which have SD card slots, MMC cards can be accepted. However SD cards cannot be used with electronic equipment which support only MMC cards, because a SD card is thicker than a MMC card even though other dimensions are same. Please check with the manufacturer of the equipment.
In some electronic equipment which have SD card slots, MMC cards can be accepted. However SD cards cannot be used with electronic equipment which support only MMC cards, because a SD card is thicker than a MMC card even though other dimensions are same. Please check with the manufacturer of the equipment.
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6. How many pictures can I take with a card?
Answer:
The size of picture depends on resolution, compression method and quality of picture. Here is an example showing how many pictures can be taken with JPEG compression and high quality picture.
See details: Data Storage Capacity
The size of picture depends on resolution, compression method and quality of picture. Here is an example showing how many pictures can be taken with JPEG compression and high quality picture.
See details: Data Storage Capacity
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7. A card formatted by PC doesn't work with a digital camera. Why?
Answer:
There are several types of format and for example when Windows XP formats a card FAT32, a file system is chosen as a default but some digital cameras might not support the FAT32 file system. Therefore we recommend that you format a card with the digital camera before using the card with the camera. Please check the user's manual or ask the manufacturer of the camera how to format the card with the camera.
There are several types of format and for example when Windows XP formats a card FAT32, a file system is chosen as a default but some digital cameras might not support the FAT32 file system. Therefore we recommend that you format a card with the digital camera before using the card with the camera. Please check the user's manual or ask the manufacturer of the camera how to format the card with the camera.
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8. Where can I buy a Toshiba Branded card or Toshiba USB Flash Drive?
9. Does Toshiba sell separately the miniSD card adapter, the microSD card adapter or USB cap?
Answer:
Unfortunately no. Toshiba does not sell either the miniSD card adapter, the microSD card adapter or
USB cap separately.
Unfortunately no. Toshiba does not sell either the miniSD card adapter, the microSD card adapter or
USB cap separately.
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10. How do I format my USB Flash Memory TransMemory™?
Answer:
USB Flash Memory TransMemory™ are formatted at the factory.
If you need to format one again, use your computer.
USB Flash Memory TransMemory™ are formatted at the factory.
If you need to format one again, use your computer.
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11. How do I format my SD cards?
12. Can I plug in and unplug a USB Flash Memory TransMemory™ while the device is turned on?
Answer:
Yes, you can.
Check the following items when removing USB Flash Memory TransMemory™ from the device.
Yes, you can.
Check the following items when removing USB Flash Memory TransMemory™ from the device.
- On Windows® 98 Second Edition, be sure that the application (reading or writing of data) has finished operations, and that the access lamp on the USB Flash Memory TransMemoryTM is not flashing.
- On Windows® Millennium Edition, Windows® 2000 Professional, Windows® XP and Windows® Vista™, make sure that in the task bar USB Flash Memory TransMemory™ has ended and it is safe to remove it.
- For Mac OSs, make sure that the TransMemory™ icon has disappeared before removing it.
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13. Can I use any card reader for for SDHC™ cards?
Answer:
No, Please make sure that Card Reader support SDHC™ card format.
There are many types of card reader available in market.
No, Please make sure that Card Reader support SDHC™ card format.
There are many types of card reader available in market.
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14. Security Software warns: "Error: Please insert TransMemory and run as privileged user"
Answer:
Error message:
Security Software shows following Message during install process: "Error: Please insert TransMemory and run as privileged user"
Problem:
The access rights for usb stick can´t be assigned under certain circumstances.
Remedy:
These tricks helped so far.
(1) Change USB port and try the others one by one.
(2) Remove the extension cord between USB-Stick and port and plug in the USB-Stick into the port.
(3) Close all running programs to increase system performance.
(4) Close all Anti-Virus programs
(5) Reboot the PC - and then copy/install the Security Software first.
Peculiarity:
For the USB TransMemory™ U2M the following Security Software is provided by the TOSHIBA Japan website (englisch). Important: The USB TransMemory™ is not working with the Transmemory U2K Security Software!
Security Software for TransMemory™:
Security Software for TransMemory U2K:
Error message:
Security Software shows following Message during install process: "Error: Please insert TransMemory and run as privileged user"
Problem:
The access rights for usb stick can´t be assigned under certain circumstances.
Remedy:
These tricks helped so far.
(1) Change USB port and try the others one by one.
(2) Remove the extension cord between USB-Stick and port and plug in the USB-Stick into the port.
(3) Close all running programs to increase system performance.
(4) Close all Anti-Virus programs
(5) Reboot the PC - and then copy/install the Security Software first.
Peculiarity:
For the USB TransMemory™ U2M the following Security Software is provided by the TOSHIBA Japan website (englisch). Important: The USB TransMemory™ is not working with the Transmemory U2K Security Software!
Security Software for TransMemory™:
Security Software for TransMemory U2K:
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15. Micro SDHC I EXCERIA Type HD: "Warning: Please do not use a MicroSD adapter"
Answer:
In general:
With the adapter and Micro SDHC I EXCERIA Type HD runs the risk of consumers to connect two devices together, where the transmission speeds does not match.
Problem:
It happens sometimes some digital cameras generate data dropouts when writing to the card with adapter. In this case, image content is lost.
Solution:
To ensure that no image content is lost, it is recommended not to use any adapters. Better to use a card that supports the camera guaranteed.
Here is an overview of the types of speed
In general:
- Maximum data transfer speed may vary depending on the host device and file size
- UHS-I is the ultra-high speed interface in SD Memory Card Standard Ver.3.0
With the adapter and Micro SDHC I EXCERIA Type HD runs the risk of consumers to connect two devices together, where the transmission speeds does not match.
Problem:
It happens sometimes some digital cameras generate data dropouts when writing to the card with adapter. In this case, image content is lost.
Solution:
To ensure that no image content is lost, it is recommended not to use any adapters. Better to use a card that supports the camera guaranteed.
Here is an overview of the types of speed
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